The Ohio Department of Health released the results of the skilled nursing facility resident satisfaction survey conducted this past winter. Edgewood Manor scored a 91 on the survey, while the State average was only 87.1. The current results demonstrate a continuing upward trend for resident satisfaction both at Edgewood Manor and other facilities in Ohio.
The residents were asked specific questions that rated their satisfaction regarding the facility’s environment, activities, administration, direct care/nursing assistants, laundry, meals, dining, social services and therapy, as well as general satisfaction. The number of residents interviewed and which residents are interviewed are determined by the Ohio Department of Health.
Edgewood Manor Executive Director, Lori Lieb-Opfer is extremely pleased with the results.
“I am very happy with the results of this survey for many reasons. Most importantly, with the broad scope of questions asked, this is an accomplishment of our entire team. It does not just reflect one department, but everyone working together to provide great care for our residents, and it shows,” she said.
The facility also conducts its own satisfaction surveys to residents upon returning to the community. According to facility statistics, the average score is 98 percent satisfaction.
To learn more about Edgewood Manor or take a tour of the facility, call Carrie McGlothlin, Edgewood’s marketing director, at 419-734-5506, or stop by the facility located at 1330 S. Fulton St., Port Clinton.