In a recent review of hospitals, Magruder Hospital stood again at the top for patients satisfied with their hospital care. Magruder ranks 30th in a report released by Becker's Hospital Review titled, "The Top 58 Hospitals Patients Rated 9 or 10 in HCAHPS." This report placed Magruder 30th in the country and among the highest-ranked, acute-care hospitals in Ohio.
“We are pleased and proud, but not surprised, by our ranking,” said Todd Almendinger, Magruder’s President and CEO. “Our entire staff – employees, physicians and volunteers – focus on providing the best care and services to our patients and these survey results validate that our patients believe we are hitting the high quality mark.”
Becker’s list reflected acute-care hospitals with the highest percent of patients who rated their hospital a nine or 10 on the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey. It is a standard survey sent nationwide to randomly selected patients age 18 and over. Patients rate several aspects of their hospital care, including the hospital staff’s communication and responsiveness, the hospital environment, pain management and whether or not the patient would recommend the hospital. A rating of nine or 10 means the hospital usually or always meets or exceeds patient expectations.
The high score confirms what Magruder sees on its other patient satisfaction surveys. As an example, inpatient scores are at or above the 95th percentile and emergency services scores have been as high as the 98th percentile as compared to like-sized hospitals nationwide. These high scores have been consistent over the last several years.
“I attribute our high scores to the dedication of our staff,” continued Almendinger. “We regularly monitor our patient satisfaction and quality scores to determine how to maintain and improve our performance for patients. We listen to our patients and everyone at Magruder is in charge of this effort - it is a hospital-wide collaboration."