OhioMeansJobs says website, call center improved

Mar 24, 2021 | Around Ottawa County | 0 comments

The Ohio Department of Job and Family Services (ODJFS) has signed a contract with IBM to improve its unemployment call center. ODJFS has additionally signed a contract with LexisNexis to assist the department with on-going efforts to keep fraud out of the system.

Jeff Ficke, leader of the ODJFS Public-Private Partnership Team provided an update on improvements being made to Ohio’s unemployment system. Members of the ODJFS Public-Private Partnership Team include highly-skilled experts, most of whom are on loan from some of Ohio’s top banking and insurance companies.

Ohio Department of Job and Family Services also unveiled a fully redesigned, more accessible OhioMeansJobs.com website for Ohio jobseekers and employers. Users will find it much easier to register for an account, navigate job opportunities, and apply for positions on mobile devices, all driven by user feedback and upgraded technology tools.

The OhioMeansJobs site has served as the state’s one-stop shop for jobseekers and employers since 2008. In 2019, the InnovateOhio team launched a mission to completely redesign OhioMeansJobs.com to better meet the needs of Ohioans looking for jobs and Ohio companies looking for talent.

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